FAQ

Shipping

Q. Where do you ship?

We ship anywhere in Canada and the United States

Q. How much does shipping cost?

Shipping is FREE!

Q. How long will it take to ship?

Shipping times vary greatly by location. Typically, it takes 2-9 days in Canada and 4-6 days in the US.

Warranty & Returns

What's your return policy?

You can return your unused product within 30 days for a full refund. It must be accompanied by proof of purchase and the original packaging. See our returns policy for more details.

What warranty do you offer

We offer a limited one-year warranty on all our products. This warranty covers defects in materials and workmanship. See our warranty info for more details.

Products - Flex Timer

How much bluetooth range is there?

Typical use should be within 50 feet of the device, but we have successfully used the clock and app from over 200 feet away. It varies based on the environment, weather and other factors.

How loud is the buzzer?

The buzzer in the Home Edition is 85db and the buzzer in the Gym Edition is 95db. That's really loud!

How big is the display?

The Gym Edition has 4.0 inch high digits and the Home Edition has 2.3 inch high digits. These bright digits can be seen from hundreds of feet away.

Can it be used outside?

The home and gym edition are for indoor use. The LED displays are not well suited to direct sunlight and the enclosure is not waterproof.

Apps

Where can I download the apps?

Take a look at our Apps page for download links.

What are the minimum requirements for me to be able to run the apps?

The iOS app requires a bluetooth connection and iOS 8.1 or higher.

The Android app requires a bluetooth connection and Android 4.3 or higher.